“We are very happy with the final settlement and extremely satisfied with the way Topsail has treated us throughout the whole ordeal. It is often said that an insurance company is only as good as when you make your first claim and we have been treated with respect and concern by the company throughout. We were very naive about the process and the length of time and work involved in expediting repairs in such a remote place. It has been a very difficult time for us but we are 'on the move' now and leaving Reunion for Richards Bay this morning in company.
The yachting community is pretty chatty and our situation has gained a lot of interest. Many people have asked us about how our claim has been dealt with and we have expressed nothing but complete satisfaction with Topsail's professionalism and communication style.
We would like to thank you personally Chris - it made all the difference having you to deal with rather than a faceless company."
Ann and Chris S/Y "Silver Girl" - Dismasting, Rodrigues, Indian Ocean
“We would like to thank you for the prompt and efficient manner in which you have looked after us. We have been live aboard blue water cruising now for six years almost completing a circumnavigation two handed. We have used two other yacht insurance companies during this time and were advised by our first company that they would not cover us in South African waters after being with them for 5 years and no claims. We had great difficulty trying to find an affordable replacement policy to cover our yacht in those waters. We paid a huge amount to get cover for the South Atlantic crossing and were very fortunate to find Topsail Insurance after crossing through the Panama. We found our Topsail broker in Australia very helpful with prompt easy direct communications concerning all our Yacht insurance requirements. Once our claim had been lodged through Mark, our Topsail broker in Australia we got instant notification that the claim was passed onto Head Office, who notified us within a day of receipt of our claim lodgement. Thank you Daniel. You have both dealt very professionally and understanding without any obstacles or hassles in our way. We would like to make a small recommendation to Mark, our broker. Mark, when we contacted you for the opportunity to provide our insurance needs, we did not ever imagine we would use this service and have always taken the extra option of the rating one protection. We were feeling a little mean with our Yacht insurance after paying so highly for the previous years, and were a little sceptical when you were able to provide the same coverage in all the same cruising areas for half the cost. We chose not to take the rating one protection to save ourselves a few dollars. This was our mistake, might we suggest that you refer our incident to others, the great option of the rating one protection. We are both feeling happy and comfortable knowing we have insurance with a reputable company. Thank you both for all your assistance.."
Robbie and Neville "S/Y Blade Runner II" - Damaged Rudder
"Thanks for processing settlemtn and the claim in general. I would like to take this opportunity to thank you and Topsail for the professional way you have handled this claim and I will highly recommend Topsail to sailors looking to insure their vessels.
Terry S/Y "Viva Lass" - Lightning Strike, Langkawi, Malaysia
"Michael will be flying back to Australia 20.32pm on 7/12 and I have been on IPAD on and off all day arranging ESTA and eTA Visas for America and Canada as is required as he passes thru and lands in these countries. I thought the service on the above issues was extremely good but the quality of your work ethic and communication skills is exceptional and I sincerely thank you on behalf of Michael and myself. A huge relief to know he is covered for the remainder of his wonderful adventure."
Michael - Yachtsman's Single Travel Insurance
"Thank you for your assistance and your ease to deal with. I had never been impressed with an insurance company until Topsail came along. I have been and will continue to recommend you guys to my friends for boat insurance."
Brendan "S/Y Harmonic" - Collision at Sea
"I have checked my account and am pleased to report that payment was recieved a few days ago. Thankyou for your help in this matter. I am grateful for Topsail's courteous service. It has made a stressful event so much easier to deal with. Cheers to all the team."
William "S/Y Colombo II - Hull Damage
"Our yacht ReVision II ran aground at Bunbury in November 2017. This was a very stressful time for us and the staff at Topsail were fantastic. They assured us we were covered and kept in contact to make sure we were ok throughout. All the people who spoke to us were so friendly and reassuring. We kept them up to date with each stage of recovery and the claim was done very quickly with the least amount of paperwork. When you are nowhere near a printer or scanner they made things simple and practical for us. They made the claim process stress free. Cannot speak more highly of the Topsail service."
Terry Day and Mike Thomas - "S/V ReVision II"
"We have owned our 14 metre yacht for 10 years and have had her insured comprehensively throughout that time with two of Topsail competitors without ever lodging a claim and having not ever requested a quote or dealt with Topsail. During that time we have completed 3 Atlantic crossings, cruised the Mediterranean, the Caribbean and now the Pacific. When our previous insurer introduced changes to the policy which we felt were onerous it caused us to enquire with other cruisers and only heard good things about Topsail. So we went online and obtained a quote from Topsail on their web enabled site. We found this process very efficient, and to our surprise not only was the quote very competitive but the cover was far superior, offering storm cover in areas we are now sailing at times of the year not offered by the competitors. We had a number of queries, all which were responded to very quickly by Daniel Groves our contact who clearly has an understanding of a cruising sailor's needs. We are very impressed with Topsail and it would seem that they have built a well deserved excellent reputation amongst the cruising community."
Craig and Julie Willmott - "S/V Hullabaloo of Normandy"