Our Claims Services

Our Claims Services

Amlin Yacht / Motorboat Claims procedure

In the event of any occurrence which may give rise to a claim under this Policy, notice must be given to us in writing as soon as practicable with brief details of the incident along with names and addresses of witnesses and any third party claimants and potential claimants to the below:

By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By Post: MS Amlin 11 Tower View, West Malling. Kent UK ME19 4UY

By Telephone: +44(0) 1732 223610

If you require URGENT assistance outside of office hours please call +44 (0) 208 502 6999

This number will be available between the hours of 5pm and 10pm GMT on weekdays and between 8am and 10pm GMT on weekends and bank holidays. Out of these hours there is a voicemail facility which is monitored regularly

Please refer to the front page of your Certificate Schedule of Insurance for details of your insurer and for more information regarding the Amlin claims process, please visit page 8 of the Amlin Product Disclosure Statement

DAMAGE CLAIM - Please complete and return the claim form when notifying us of your claim Damage Claim Form.

THEFT CLAIM - Please complete and return the claim form when notifying us of your claim Theft Claim Form.

Beazley Yacht / Motorboat Claims procedure

In the event of any occurrence which may give rise to a claim under this Policy, notice must be given to us in writing as soon as practicable with brief details of the incident along with names and addresses of witnesses and any third party claimants and potential claimants to the below:

By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By Post: Beazley Head Office, Plantation Place, 60 Great Tower Street, London, EC3R 5AD

By Telephone: +44(0) 207 674 7000

If you require URGENT assistance outside of office hours please call +44 (0) 208 502 6999

This number will be available between the hours of 5pm and 10pm GMT on weekdays and between 8am and 10pm GMT on weekends. Out of these hours there is a voicemail facility which is monitored regularly

Please refer to the front page of your Certificate Schedule of Insurance for details of your insurer and for more information regarding the Beazley claims process, please visit page 6 of the Beazley Product Disclosure Document

DAMAGE CLAIM - Please complete and return the claim form when notifying us of your claim Damage Claim Form.

THEFT CLAIM - Please complete and return the claim form when notifying us of your claim Theft Claim Form.
Travel Insurance Claims

On the happening of any occurrence likely to give rise to a claim under this policy, you must confirm in writing as soon as reasonably possible after the date of the occurrence and in any event within ninety (90) days

Such notice shall include full particulars of the occurrence.

What to do in a serious medical or other emergency

During Your Trip if You require medical assistance or hospitalisation whilst overseas, you (or someone travelling with You) must telephone Our Medical Assistance line: +44 (0)20 7111 1100.

What to do in the event of a non-emergency claim

Contact our claims handlers:

Gallagher Bassett Services Pty Ltd
GPO Box 14
Brisbane
Queensland 4001
Australia
Tel: +61 7 3005 1691
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please complete and return the claim form when notifying us of your claim (download here).

To help prevent fraudulent claims, your personal details are stored on computer and may be transfer to a centralised system. This information is kept according to the rules of the Privacy Act 1988

“We are very happy with the final settlement and extremely satisfied with the way Topsail has treated us throughout the whole ordeal. It is often said that an insurance company is only as good as when you make your first claim and we have been treated with respect and concern by the company throughout. We were very naive about the process and the length of time and work involved in expediting repairs in such a remote place. It has been a very difficult time for us but we are 'on the move' now and leaving Reunion for Richards Bay this morning in company. The yachting community is pretty chatty and our situation has gained a lot of interest. Many people have asked us about how our claim has been dealt with and we have expressed nothing but complete satisfaction with Topsail's professionalism and communication style. We would like to thank you personally Chris - it made all the difference having you to deal with rather than a faceless company."

Ann and Chris S/Y "Silver Girl" - Dismasting, Rodrigues, Indian Ocean

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We would like to thank you for the prompt and efficient manner in which you have looked after us. We have been live aboard blue water cruising now for six years almost completing a circumnavigation two handed. We have used two other yacht insurance companies during this time and were advised by our first company that they would not cover us in South African waters after being with them for 5 years and no claims. We had great difficulty trying to find an affordable replacement policy to cover our yacht in those waters. We paid a huge amount to get cover for the South Atlantic crossing and were very fortunate to find Topsail Insurance after crossing through the Panama. We found our Topsail broker in Australia very helpful with prompt easy direct communications concerning all our Yacht insurance requirements. Once our claim had been lodged through Mark, our Topsail broker in Australia we got instant notification that the claim was passed onto Head Office, who notified us within a day of receipt of our claim lodgement. Thank you Daniel. You have both dealt very professionally and understanding without any obstacles or hassles in our way. We would like to make a small recommendation to Mark, our broker. Mark, when we contacted you for the opportunity to provide our insurance needs, we did not ever imagine we would use this service and have always taken the extra option of the rating one protection. We were feeling a little mean with our Yacht insurance after paying so highly for the previous years, and were a little sceptical when you were able to provide the same coverage in all the same cruising areas for half the cost. We chose not to take the rating one protection to save ourselves a few dollars. This was our mistake, might we suggest that you refer our incident to others, the great option of the rating one protection. We are both feeling happy and comfortable knowing we have insurance with a reputable company. Thank you both for all your assistance..

Robbie and Neville – S/Y Blade Runner II

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Amlin Yacht / Motorboat Claims procedure

Beazley Yacht / Motorboat Claims procedure

Travel Insurance Claims

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