If you have an incident that you think may give rise to a claim under your policy, you must advise us in writing as soon as possible with brief details of the incident.
You will be requested to complete a claim form which we will send to you or you can download using the links below.
It is important that you tell us everything you know about an incident that might give rise to a claim whether you think it is relevant or not, it might become important later.
Once you have lodged the claim:
Any estimates or quotations should be sent to your claims contact to inspect and/or investigate. Except in an emergency or to prevent any further damage, repair instructions should not be given without our prior agreement.
When you are satisfied with the repairs, the invoice should be paid by you and the receipted invoices should then be forwarded to the Claims for payment to you.
For more information regarding the claims process, please see the Product Disclosure Statement that was provided with your documentation or available in the Document Hub section of our website.
By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
By Post: P.O. Box 276, Cammeray NSW 2062
By Telephone: Sydney: 02 9188 78 28 Perth: 08 6102 8861
DAMAGE CLAIM - Please complete and return the claim form when notifying us of your claim Damage Claim Form.
THEFT CLAIM - Please complete and return the claim form when notifying us of your claim Theft Claim Form.
By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
By Post: MS Amlin 11 Tower View, West Malling. Kent UK ME19 4UY
By Telephone: +44(0) 1732 223610
If you require URGENT assistance outside of office hours please call +44 (0) 208 502 6999
This number will be available between the hours of 5pm and 10pm GMT on weekdays and between 8am and 10pm GMT on weekends and bank holidays. Out of these hours there is a voicemail facility which is monitored regularly
For more information regarding the Amlin claims process, please visit page 8 of the Amlin Product Disclosure Statement
DAMAGE CLAIM - Please complete and return the claim form when notifying us of your claim Damage Claim Form.
THEFT CLAIM - Please complete and return the claim form when notifying us of your claim Theft Claim Form.
When loss or damage occurs you should act as if uninsured. This may seem unusual advice but it is most important that in the event of any incident involving your vessel, you must take all reasonable steps to minimise the loss
This Helpful Claims Advice section is intended to provide some guidance should you have to submit a claim under your policy. It does not form part of any policy wording or give any indication of acceptance of a claim
In event of an emergency, you must contact the relevant emergency assistance company as outlined below as soon as possible and in any event, within 48 hours. Failure to do this could prejudice your claim. You will need to provide them with the following:
For Non-Emergency claims, we would ask that you make us aware within 30 days where possible, by contacting the non-emergency handlers below.
FOR POLICIES PURCHASED ON OR AFTER 27TH MARCH 2018, YOUR INSURER IS AMLIN UNDERWRITING LTD.
YOUR CLAIMS HANDLERS ARE AS FOLLOWS:
For Emergency Treatment:
Please contact Healix Assistance for emergency assistance. They can assist with travelling to a hospital or treatment centre, paying bills on your behalf, liaising with treatment providers and repatriation. You can contact them on +44 (0) 203 564 7900 or This email address is being protected from spambots. You need JavaScript enabled to view it..
For Non-Emergency Treatment:
If your claim is non-medical or non-emergency, you can pay the costs yourself and claim these from Gallagher Bassett Services Pty Ltd at a later date. You can contact them on +61 7 3005 1691 or This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss submitting a claim.
FOR POLICIES PURCHASED BEFORE 27TH MARCH 2018, YOUR INSURER IS CANOPIUS UNDERWRITING LTD.
YOUR CLAIMS HANDLERS ARE AS FOLLOWS:
For Emergency Treatment:
Please contact CEGA assistance for emergency assistance. They can assist with travelling to a hospital or treatment centre, paying bills on your behalf and liaising with treatment providers. You can contact them on +44 (0) 207 111 1100 or This email address is being protected from spambots. You need JavaScript enabled to view it..
For Non-Emergency Treatment:
If your claim is non-medical or non-emergency, you can pay the costs yourself and claim these from Gallagher Bassett Services Pty Ltd at a later date. You can contact them on +61 7 3005 1691 or This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss submitting a claim.
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