Our Claims Services

If you have an incident that you think may give rise to a claim under your policy, you must advise us in writing as soon as possible with brief details of the incident.

You will be requested to complete a claim form which we will send to you or you can download using the links below.

It is important that you tell us everything you know about an incident that might give rise to a claim whether you think it is relevant or not, it might become important later.

Once you have lodged the claim:

• You may be asked to obtain estimates for repairing any damage; and/or
• to obtain quotations for the replacement of any items lost or destroyed.

Any estimates or quotations should be sent to your claims contact to inspect and/or investigate. Except in an emergency or to prevent any further damage, repair instructions should not be given without our prior agreement.

When you are satisfied with the repairs, the invoice should be paid by you and the receipted invoices should then be forwarded to the Claims for payment to you.

For more information regarding the claims process, please see the Product Disclosure Statement that was provided with your documentation or available in the Document Hub section of our website.

Yacht / Motorboat claims procedure for all policies starting after 1st January, 2019

By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By Post: The Catalina Anchorage, 1/235 Spit Road, Mosman. NSW 2088

By Telephone: Sydney: 02 9188 78 28 Perth: 08 6102 8861

DAMAGE CLAIM - Please complete and return the claim form when notifying us of your claim Damage Claim Form.

THEFT CLAIM - Please complete and return the claim form when notifying us of your claim Theft Claim Form.

• The claim form should be returned to Topsail, fully completed, as soon as possible whether or not you intend to make a formal claim
• We will pass this information on to The Argenta Group who will deal with your claim and contact you directly.
• If you prefer to send it directly to Argenta then please send it to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Amlin Yacht / Motorboat claims procedure for all policies starting before 31st December, 2018

By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By Post: MS Amlin 11 Tower View, West Malling. Kent UK ME19 4UY

By Telephone: +44(0) 1732 223610

If you require URGENT assistance outside of office hours please call +44 (0) 208 502 6999

This number will be available between the hours of 5pm and 10pm GMT on weekdays and between 8am and 10pm GMT on weekends and bank holidays. Out of these hours there is a voicemail facility which is monitored regularly

For more information regarding the Amlin claims process, please visit page 8 of the Amlin Product Disclosure Statement

DAMAGE CLAIM - Please complete and return the claim form when notifying us of your claim Damage Claim Form.

THEFT CLAIM - Please complete and return the claim form when notifying us of your claim Theft Claim Form.

Helpful Claims Advice

When loss or damage occurs you should act as if uninsured. This may seem unusual advice but it is most important that in the event of any incident involving your vessel, you must take all reasonable steps to minimise the loss

Own Damage

• Take immediate action to safeguard and protect any property from further damage or deterioration (this may include first aid to the engine).
• Enlist help (professional if necessary) if immediately required to safeguard and protect your boat and equipment.
• Try to agree a realistic charge or fee if a tow is required before acceptance.
• Retain and look after all broken/torn/damaged items for inspection.

Damaged by a Third Party

• If racing, protest the Third Party if they did not accept a penalty. Obtain witness(es) statements.
• Obtain details of boat type/class/number/name/club and any witness(es) details in addition to the name(s) and address(es) of the helm and boat owner.
• Road Accidents - obtain details of the driver, vehicle and insurer and any witness(es), and/or call the Police to the scene.
• If possible write down all the details and make a sketch of the site.

Damage to Third Parties

• If a Third Party wishes to hold you liable for damage, provide them with our details, your name, policy number and boat details. You should acknowledge any correspondence and pass it on to us immediately.
• Do not make any admission of liability and do not make any offer of payment.

Theft/Vandalism

• Any theft or malicious damage should be reported to the Police promptly.
• Keep a note of the Police Crime Reference Number.
• We will also need the serial numbers of any engines, tenders etc.
• Notify your club and local harbour master with full details of the theft/vandalism.

This Helpful Claims Advice section is intended to provide some guidance should you have to submit a claim under your policy. It does not form part of any policy wording or give any indication of acceptance of a claim

Useful Information

• Please remember that the repair contract is between you and the contractor. Any instructions regarding either repair or replacement must come from you. However you must seek our agreement in the first place.
• The claim may be subject to deductions in addition to any policy excess and the clauses in your policy wording should be read carefully so that you are fully aware of these (e.g. sails, covers and outboard motors).

Travel Insurance Claims

In event of an emergency, you must contact the relevant emergency assistance company as outlined below as soon as possible and in any event, within 48 hours. Failure to do this could prejudice your claim. You will need to provide them with the following:

• Your name, address you are staying at and contact number.
• Contact details of your treating doctor or hospital and details of the illness/injury
• Your policy number from your Insurance Schedule.

For Non-Emergency claims, we would ask that you make us aware within 30 days where possible, by contacting the non-emergency handlers below.

YOUR CLAIMS HANDLERS ARE AS FOLLOWS:

For Emergency Treatment:

Please contact Healix Assistance for emergency assistance. They can assist with travelling to a hospital or treatment centre, paying bills on your behalf, liaising with treatment providers and repatriation. You can contact them on +44 (0) 203 564 7900 or This email address is being protected from spambots. You need JavaScript enabled to view it..

For Non-Emergency Treatment:

If your claim is non-medical or non-emergency, you can pay the costs yourself and claim these from Proclaim at a later date. You can contact them on +61 2 9287 1302 or This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss submitting a claim.